How to Make a Complaint

Last updated: October 2026

Homeowners who contact Autumnfirst Pest Control should get a fair and honest experience. If yours fell short, tell us. This page covers how to file a complaint and what follows. It is a general template, not legal advice.

Topics We Accept

You can contact us about:

• Your experience calling or contacting Autumnfirst Pest Control
• How your personal information was handled
• Anything on this site that looks unclear or wrong
• The conduct of a provider we connected you with

If the Problem Is a Provider

Providers in our network are independent businesses. Each one is responsible for its own estimates, pricing, products, work and customer service. If you have a problem with work done in your home, start by raising it with the provider directly. Keep a written record.

Please still tell us. Feedback helps keep our network honest, and providers who repeatedly fall short of our expectations may be removed. Be aware that Autumnfirst Pest Control cannot settle contract disputes, issue refunds for a provider's work or make decisions for a provider.

If your concern is how a pesticide was applied, you may also contact the agency that regulates pest control in North Carolina.

Filing Your Complaint

Email contact@autumnfirst.garden and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you want

After You Write

We acknowledge your complaint by email, usually within a few business days. We then look into what happened, which may involve contacting the provider. Afterward we reply with our findings and any steps we are taking.

Still Unhappy?

If our response does not satisfy you, reply and ask us to review it again. You may also contact your state's consumer protection office or attorney general, or your local Better Business Bureau.

Contact

Email: contact@autumnfirst.garden